Welcome to Persuna Studio 

We’re truly excited about the possibility of working together. This document forms our Digital Service Agreement and outlines our Privacy Policy, Refund Policy, and Terms & Conditions in one clear and professional framework.

By ticking the acceptance checkbox and proceeding with our services, you confirm that you have read, understood, and agreed to the terms below. This digital acceptance is legally binding and serves as a formal agreement between you (“Client”) and Persuna Studio (“we”, “us”, “Service Provider”).

Our goal is to ensure transparency, mutual trust, and a smooth creative collaboration.

1. Scope of Services

Persuna Studio provides professional creative and strategic services including, but not limited to:

• Brand Creative Direction
• Brand Research & Development
• Logo & Visual Brand Identity Design
• Packaging Design
• Social Media Template Design
• Web Design
• Brand Strategy Consulting
• Marketing Strategy Development

Each project will be defined in a separate proposal outlining:

• Scope of work
• Deliverables
• Timeline
• Pricing
• Payment schedule

Once approved, the proposal becomes part of this agreement.

2. Digital Acceptance

By selecting “I agree to the Terms & Policies” and proceeding with payment or project confirmation:

• You acknowledge that this document constitutes a binding digital contract.
• You confirm that you are legally authorized to enter into this agreement.
• You agree to comply with all outlined terms.

3. Client Responsibilities

To ensure a smooth and successful collaboration, the Client agrees to:

• Provide all required materials, content, and feedback in a timely manner.
• Ensure that all provided materials (logos, images, text, trademarks, etc.) are owned by you or properly licensed.
• Review deliverables within the agreed timeframe.
• Communicate clearly and professionally throughout the project.

Delays in feedback or missing materials may affect the project timeline but do not qualify for refunds.

4. Payment Terms

• A 50% non-refundable deposit is required to secure your project.
• The remaining 50% is due before final delivery.
• Final files and transfer of rights will only occur after full payment.
• Payments are made in Euros (€), unless otherwise agreed in writing.
• Late payments may incur a 5% monthly late fee after written notice.

The deposit reserves our time, expertise, and production schedule, which is why it is non-refundable.

5. Refund & Cancellation Policy

Because our services are customized and time-based:

Deposits

Deposits are non-refundable.

Cancellations Before Work Begins

If cancelled before work starts, the deposit is forfeited.

Cancellations After Work Has Started

You will be invoiced for work completed up to the cancellation date. Any outstanding balance for completed phases remains payable.

Completed or Partially Completed Work

Refunds are not offered for completed or partially completed services.

However, if concerns arise, we are committed to making reasonable revisions within the agreed scope to ensure satisfaction.

Our priority is collaboration, not conflict.

6. Revisions & Scope Changes

• Standard projects include 2 rounds of revisions, unless otherwise specified.
• Additional revisions or changes outside the original scope are billed at €100 per hour.
• Scope expansions require written approval and may affect budget and timeline.

Clear scope alignment protects both sides and keeps the project efficient.

7. Intellectual Property

• Upon full payment, ownership of final approved deliverables transfers to the Client.
• We retain the right to showcase completed work in our portfolio, website, and marketing materials.
• If confidentiality or non-disclosure is required, it must be agreed upon in writing before project commencement.

Concept drafts, unused designs, and preliminary materials remain the intellectual property of Persuna Studio.

8. Confidentiality

• Both parties agree to maintain confidentiality of any proprietary, strategic, financial, or business information shared during the collaboration.
• We respect your business privacy as we expect you to respect ours.

9. Privacy Policy

We collect and process limited personal data necessary to provide our services.

Information We May Collect:

• Name, email address, phone number
• Company information (if applicable)
• Payment information (processed securely via third-party providers)
• Website usage data (IP address, browser type, analytics data)
• Cookies and tracking technologies

How We Use Your Information:

• To provide and improve services
• To process payments
• To communicate regarding your project
• To send updates or marketing (only with consent)
• To analyze website performance

Data Protection:

We use commercially reasonable safeguards including secure servers and encrypted systems. However, no digital transmission is 100% secure.

Data Sharing:

We do not sell or rent personal data.
We may share information with trusted service providers (e.g., payment processors, hosting platforms) under confidentiality obligations.

Your Rights:

You may:

• Request access to your data
• Request corrections
• Request deletion (subject to legal obligations)
• Unsubscribe from marketing communications at any time

To exercise your rights, contact: info@persunastudio.com

10. Data Retention

We retain personal data only as long as necessary to fulfill contractual and legal obligations.

11. International Transfers

If you are located outside the United Kingdom or European Union, your data may be processed in jurisdictions with different data protection laws.

12. Limitation of Liability

While we are committed to excellence, Persuna Studio is not liable for:

• Indirect or consequential damages
• Business losses or lost profits
• Third-party platform failures
• Misuse of final deliverables by the Client

Total liability is limited to the amount paid for the specific project in question.

13. Force Majeure

Neither party is responsible for delays caused by circumstances beyond reasonable control, including but not limited to natural disasters, government actions, war, or major technology failures.

14. Dispute Resolution

In the unlikely event of a dispute, both parties agree to attempt resolution through good-faith negotiation and mediation before pursuing legal action.

15. Updates & Modifications

We may update these terms when necessary. The updated version will be published with a revised effective date. Continued use of our services constitutes acceptance of the revised terms.

16. Entire Agreement

This document, together with any approved project proposal, constitutes the entire agreement between the Client and Persuna Studio and supersedes all prior discussions or communications.

Final Confirmation

By ticking the agreement checkbox and proceeding with our services, you confirm that:

• You have read and understood this agreement.
• You agree to the Privacy Policy, Refund Policy, and Terms & Conditions.
• You accept that this forms a legally binding digital contract.

We’re honored to collaborate with you and look forward to building something meaningful together.

Persuna Studio
info@persunastudio.com